Call handling requires a lot of organisation. You need to be well-prepared if you plan on delivering high quality customer service.
Take the time to consider the tools, systems and things your company has in place to prepare you for any of the different things that could happen whilst you are on a call.
It's important that you can easily switch between databases and systems so that you can be efficient in each and every call.
However, if you just pick up the phone and go with the flow. Perhaps you could do with a little Angel magic?
We want to make sure that your business NEVER STOPS (whilst you yourself can enjoy the evenings and weekends without being “plugged in” to work mode.)
We can take your inbound calls when you are “out of office” making sure that you never miss out on a potential customer.
That means…
You’ll never miss a call on a Sunday...But never have to answer the phone on a Sunday either.
Zero pressure, leaving you to do whatever you want to do. Chill, be with family, sleep...whatever floats your boat! (You work too hard to not have some down time!)
It’s currently £34 per month (plus a small amount per genuine call) for any new sole trader client that takes our service.
Don't have an office but want callers to feel like they are dealing with a well organised and professional company?
This one's for you...
Angel Call Handling can be your “virtual receptionist”, your “switchboard“, your “marketing department” or your “customer service department” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us, and we certainly won’t tell them.
The newest member of the team, Owen Trapnell is joining us as a Sales Executive!
You are officially an Angel as of Monday, so go enjoy yourself and we look forward to having you as part of the team! (Even though you are a Liverpool fan…) 😇 ... See MoreSee Less
Angel Call Handling Ltd provides the most time effective and cost-effective support solution for every day working within your business.
As well as allowing us the ability to focus on priorities of strategy and business support, having a dedicated call handling team can provide you with an informed and speedy way of building your brand and introducing you to new prospects.
We can free up your time to ensure you can focus on what you do best, growing your business!
Here’s what we have for you…
Our inbound call handling service starts at £34 per month.
There’s a small fee per call and we only charge for genuine calls. No charges for sales calls, wrong numbers or any spam calls etc.
It’s a customer. **Sits upright and gets excited**
You start having a great chat with the customer. It is clear that what they are asking for is important and something that they are relying on you to do.
You think you should probably grab a pen to make notes.
You scan for a pen.
You can’t find one.
You finish the call. (It was a great call.)
A few days pass and you go to action the request.
But you find that you have forgotten everything that you discussed on the phone. You have lost your information, your leverage and your confidence.
Oh dear. It makes absolutely no sense to you at all. Drawing a blank.
You call the customer but you feel unprepared. Sound familiar?
If so, don’t worry, here are some tips to help you improve on your note taking whilst on the phone (and most importantly, WHY you should ALWAYS do it!) Making notes during outbound and inbound calls ensures you: ▪️ Follow what your caller is saying ▪️ Capture key details first time ▪️ Make your caller feel valued ▪️ Make them confident in your capabilities ▪️ Have a record of the conversation, if need be. The best tip, wherever possible, is to provide your staff access to a system integrated with your database to make notes against your customer details. (Or at the very least a notepad or book by the phone!) Confidence is everything when you’re on the phone. Especially when it’s with a customer (or potential customer!) Get your strategy locked in. Take notes 😉 . . #toptiptuesday#callhandling#businesssupportingbusiness #businesssupport#positivity#telephoneanswering... See MoreSee Less
Angel Call Handling is pleased to partner with The Lifestyle Card to offer an exclusive discount to their members. We are pleased to offer Lifestyle Card Members:
20% Discount Available Off Monthly Retainers*
* To any Lifestyle cardholders and the businesses current and new that become associates of The Lifestyle Card.
Newest member of the team❗
A massive welcome to Owen, our newest Sales Executive.
Owen has been busy swatting up and learning everything there is to know about Angel Call Handling and officially joined the team on Monday.
If you are interested in any of our services, feel free to call him and put his knowledge to the test!
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#outboundcallservice #callhandling #businesssupport #businesssupportingbusiness #telephoneanswering #supportlocal #inboundcalls #teamwork ... See MoreSee Less
1 hour ago
Comment on Facebook
Top tip Tuesday: Be organised 🌟
Call handling requires a lot of organisation. You need to be well-prepared if you plan on delivering high quality customer service.
Take the time to consider the tools, systems and things your company has in place to prepare you for any of the different things that could happen whilst you are on a call.
It's important that you can easily switch between databases and systems so that you can be efficient in each and every call.
However, if you just pick up the phone and go with the flow. Perhaps you could do with a little Angel magic?
Give us a call and let's talk business 💡
#toptiptuesday #callhandling #businesssupportingbusiness #businesssupport #positivity #telephoneanswering #Organisation ... See MoreSee Less
1 day ago
Comment on Facebook
We dare you to not sing it.
You can't do it, can you?
Don't worry, neither can we.
We should all start Monday mornings singing anyway 💃
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#MotivationalMonday #callhandling #BusinessSupportServices #businesssupportingbusiness #mindfulness #creativity ... See MoreSee Less
2 days ago
Comment on Facebook
We want to make sure that your business NEVER STOPS (whilst you yourself can enjoy the evenings and weekends without being “plugged in” to work mode.)
We can take your inbound calls when you are “out of office” making sure that you never miss out on a potential customer.
That means…
You’ll never miss a call on a Sunday...But never have to answer the phone on a Sunday either.
Zero pressure, leaving you to do whatever you want to do. Chill, be with family, sleep...whatever floats your boat! (You work too hard to not have some down time!)
It’s currently £34 per month (plus a small amount per genuine call) for any new sole trader client that takes our service.
There’s no minimum term contract either. Let’s get you set up. Get in touch today.
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#selfcaresunday #selflovesunday #supportlocalbusinesses #smallbusinessuk #soletrader #businesssupport ... See MoreSee Less
3 days ago
Comment on Facebook
Business owner, listen up! 🔊
If you're missing calls, you're missing opportunities.
We can work as an extension of your team, answering calls that you are unable to take.
How would it feel if you woke up tomorrow morning knowing that you don't need to worry about the phones ringing…
Call us now and that could be your reality 💆
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#BusinessSupportBusiness #supportingbusinesses #businesssupport #CallHandlingServices #callanswering #supportlocalbusinesses ... See MoreSee Less
4 days ago
Comment on Facebook
Are you a sole trader?
Don't have an office but want callers to feel like they are dealing with a well organised and professional company?
This one's for you...
Angel Call Handling can be your “virtual receptionist”, your “switchboard“, your “marketing department” or your “customer service department” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us, and we certainly won’t tell them.
Get in touch with us today. We are taking on new Sole trader clients. Let us take your inbound calls when you can’t pick up. (or if you’d prefer, we can just take them all!)
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#virtuallandline #virtuallandlinenumber #buisnessnumber #businesssupport #businessservices #businesssupportingbusiness #virtualsupport #callansweringservices #soletrader ... See MoreSee Less
5 days ago
Comment on Facebook
A massive Happy Birthday to Owen 🎉🎉🎉
The newest member of the team, Owen Trapnell is joining us as a Sales Executive!
You are officially an Angel as of Monday, so go enjoy yourself and we look forward to having you as part of the team! (Even though you are a Liverpool fan…) 😇 ... See MoreSee Less
5 days ago
Comment on Facebook
You know what they say…
Teamwork makes the dream work ✨
What can we help you with?
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#callhandling #BusinessSupportServices #CallHandlingServices #businesssupport #virtualcallhandling ... See MoreSee Less
6 days ago
Comment on Facebook
Angel Call Handling Ltd provides the most time effective and cost-effective support solution for every day working within your business.
As well as allowing us the ability to focus on priorities of strategy and business support, having a dedicated call handling team can provide you with an informed and speedy way of building your brand and introducing you to new prospects.
We can free up your time to ensure you can focus on what you do best, growing your business!
Here’s what we have for you…
Our inbound call handling service starts at £34 per month.
There’s a small fee per call and we only charge for genuine calls. No charges for sales calls, wrong numbers or any spam calls etc.
We are currently taking on new clients so if you wish to talk to us about your options, get in touch.
.
.
#outboundcallservice #callhandling #businesssupport #businesssupportingbusiness #telephoneanswering #supportlocal ... See MoreSee Less
1 week ago
Comment on Facebook
Imagine the scenario… 💭
The phone rings, you pick it up.
It’s a customer. **Sits upright and gets excited**
You start having a great chat with the customer. It is clear that what they are asking for is important and something that they are relying on you to do.
You think you should probably grab a pen to make notes.
You scan for a pen.
You can’t find one.
You finish the call. (It was a great call.)
A few days pass and you go to action the request.
But you find that you have forgotten everything that you discussed on the phone. You have lost your information, your leverage and your confidence.
Oh dear. It makes absolutely no sense to you at all. Drawing a blank.
You call the customer but you feel unprepared.
Sound familiar?
If so, don’t worry, here are some tips to help you improve on your note taking whilst on the phone (and most importantly, WHY you should ALWAYS do it!)
Making notes during outbound and inbound calls ensures you:
▪️ Follow what your caller is saying
▪️ Capture key details first time
▪️ Make your caller feel valued
▪️ Make them confident in your capabilities
▪️ Have a record of the conversation, if need be.
The best tip, wherever possible, is to provide your staff access to a system integrated with your database to make notes against your customer details. (Or at the very least a notepad or book by the phone!)
Confidence is everything when you’re on the phone. Especially when it’s with a customer (or potential customer!)
Get your strategy locked in. Take notes 😉
.
.
#toptiptuesday #callhandling #businesssupportingbusiness #businesssupport #positivity #telephoneanswering ... See MoreSee Less
1 week ago
Comment on Facebook
Most business owners want to wake up with a fresh mind and plenty of energy! 💆
Doing so would mean more productivity, clarity and improved efficiency.
Waking up on a Monday should be exciting and not a drag.
But it can often be weighed down by “all of the things” that you need to get done. The lists of jobs, little tasks and phone calls to respond to.
We care too much to not let you know that it is OK to delegate down in order to rise up.
What admin tasks can you give to us to help make your Mondays easier?
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#motivationalmonday #callhandling #businesssupportservices #businesssupportingbusiness #mindfulness #bekind #hardwork ... See MoreSee Less
1 week ago
Comment on Facebook
What do you think… Does time go faster or slower on a Sunday?
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#sunday #selfcaresunday #selflovesunday #time #smallbusinessuk #hampshirebusiness #supportlocalbusinesses ... See MoreSee Less
1 week ago
Comment on Facebook