Don't have an office but want callers to feel like they are dealing with a well organised and professional company?
This one's for you...
Angel Call Handling can be your “virtual receptionist”, your “switchboard“, your “marketing department” or your “customer service department” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us, and we certainly won’t tell them.
Angel Call Handling Ltd provides the most time effective and cost-effective support solution for every day working within your business.
As well as allowing us the ability to focus on priorities of strategy and business support, having a dedicated call handling team can provide you with an informed and speedy way of building your brand and introducing you to new prospects.
We can free up your time to ensure you can focus on what you do best, growing your business!
Here’s what we have for you…
Our inbound call handling service starts at £34 per month.
There’s a small fee per call and we only charge for genuine calls. No charges for sales calls, wrong numbers or any spam calls etc.
It’s a customer. **Sits upright and gets excited**
You start having a great chat with the customer. It is clear that what they are asking for is important and something that they are relying on you to do.
You think you should probably grab a pen to make notes.
You scan for a pen.
You can’t find one.
You finish the call. (It was a great call.)
A few days pass and you go to action the request.
But you find that you have forgotten everything that you discussed on the phone. You have lost your information, your leverage and your confidence.
Oh dear. It makes absolutely no sense to you at all. Drawing a blank.
You call the customer but you feel unprepared. Sound familiar?
If so, don’t worry, here are some tips to help you improve on your note taking whilst on the phone (and most importantly, WHY you should ALWAYS do it!) Making notes during outbound and inbound calls ensures you: ▪️ Follow what your caller is saying ▪️ Capture key details first time ▪️ Make your caller feel valued ▪️ Make them confident in your capabilities ▪️ Have a record of the conversation, if need be. The best tip, wherever possible, is to provide your staff access to a system integrated with your database to make notes against your customer details. (Or at the very least a notepad or book by the phone!) Confidence is everything when you’re on the phone. Especially when it’s with a customer (or potential customer!) Get your strategy locked in. Take notes 😉 . . #toptiptuesday#callhandling#businesssupportingbusiness #businesssupport#positivity#telephoneanswering... See MoreSee Less