We are Angel Call Handling, 1 Parnell Court, Andover, Hampshire SP10 3LX
Angel Call Handling is committed to providing telephone answering services in Britain. We want you to have trust and confidence in the way we deal with your information.
The UK is a world leader in data protection and privacy. To comply with UK laws, we have to manage your personal information fairly, lawfully and transparently. This means you’ll know how we use your information and we’ll tell you about your rights. You can then decide whether you want to give us your information so that we can provide the product or service you need.
All our employees are responsible for maintaining customer confidentiality. We provide training and education to all employees and we regularly review our policies and procedures.
Our aim is to make sure that you have confidence in Angel Call Handling and feel comfortable about giving us your information. We think that safely looking after your information is a key part of our relationship.
We have a Data Protection Officer (‘DPO’) to guide the business and oversee our use of your information.
The Data Protection Officer
Angel Call Handling
1 Parnell Court
You can also contact us by emailing firstname.lastname@example.org.
Use of your information
We will use your information to provide and personalise our service. We may also use your contact details to communicate with you as well as send you news about Angel Call Handling. We correspond with you by email or telephone.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to this service.
Why we use your information
To do what you ask us to do!
If you request particular services from us, or ask a question, we’ll use your personal information to respond. This is to make sure we can provide the best possible service.
Deliver better service to all customers.
This includes using personal information to make sure we:
* manage and develop customer relations
* assess the suitability of existing and proposed products for our customers
* conduct internal or external reviews of our performance and quality
* instruct our internal or external legal teams
* engage with and interact on social media
* make sure we manage Angel Call Handling as effectively and efficiently as possible
We use your personal information in this way as it’s in our business interests. It also allows us to defend our rights, provide a better service to our customers and understand what our customers want from us.
Whenever we use your personal information, we’ll always make sure we work to protect your interests and rights. We won’t use your personal information for any purpose incompatible with those set out above. We’ll keep your data appropriately secure, and let you know if we use it for a new purpose.
Asking for your consent gives you control over how this information is used. You can withdraw this consent at any time.
Disclosures of your information
We will never pass your personal data to anyone else.
How long will we keep your information?
We’ll keep your information for as long as you engage our services . We’ll also keep your personal information for a certain period after your support has ended.
When determining how long this period will last, we take into account our legal obligations and the amount of time we may strictly need to hold your personal information to carry on our business or defend our rights. For example, if you receive support from Angel Call Handling, we’ll keep your information and account details while the support is ongoing. To meet our legal and regulatory requirements, we must keep much of this information for a number of years after the support has ended — even if you do not receive support from us.
We’ll also need to keep your information in archived form in order to defend our legal rights. This may be for the period during which legal claims can be made under applicable law. In the UK this is six years for contractual claims. We have policies and procedures in place to make sure that we delete information no longer needed for any of these purposes.
You have a right to ask Angel Call Handling if we have your personal information. If we do, you have a right to know:
* why we have it
* what type of information we possess
* whether we have or will send it to others
* how long we will keep it
* where we got it from
If you want, you can ask for a copy of your information.
Where any of your information is incorrect, you have a right to tell us to correct it promptly. Please tell us as quickly as possible if you change your address or other contact details. If your information is incomplete, you can ask us to correct this too.
In certain circumstances, you’ll have the following extra rights:
Right to object
Depending on the legal basis for which we are using your information, you may be entitled to object. For example, where we’re using your information connected with marketing, we will stop if you object. However, if we’re using your information to meet certain legal obligations, we may continue to do so even if you object.
In certain circumstances you would be entitled to receive some of your information from us electronically. We can either pass the information to you, or to another person or business if you want.
If you consent to us using your information, you have the right to withdraw that consent at any time.
You can exercise these rights by contacting the Data Rights Team using the details shown in section 1.
We aim to work with you on any request, complaint or question you have about your personal information. However, if you believe we have not adequately resolved a matter, you have the right to complain to the Information Commissioner’s Officer (the ‘ICO’). You have a right, at any time, to complain to the ICO. As an independent UK authority, it upholds information rights in the public interest, promotes openness by public bodies and data privacy for individuals. You can visit their website at https://ico.org.uk or ask for details from our Data Protection Officer.