Services
Inbound Calls
Whether your business is large or small, we can ensure your calls are answered and handled with care and professionalism.
Your Calls
- All messages are sent via email in real time, any urgent messages that require immediate attention can be sent via SMS
- Bespoke packages – tailored to suit the needs of you and your business
- We reflect your brand – We seamlessly integrate into your company as a part of your team, ensuring every caller receives the best customer service experience
Reporting
We track, record and provide monthly reports showing the calls handled on your behalf.
Outbound Calls
With our dedicated outbound team, we will take care of your outbound calling campaigns, these are tailored to your specific needs and can include telemarketing, lead generation, appointment setting, following up direct mail and marketing campaigns as well as reactivating existing or dormant clients to allow you to focus on the present, our outbound team will strive to:
- Maximise your business’s Return on Investment (ROI)
- Generate high quality leads with corporate decision makers using existing or targeted databases
- Convert leads into sales, including up-selling and cross-selling
- Follow up mail shots, new product launches and targeted marketing campaigns
- Grow your client base and brand awareness
- Identify and deliver new markets for your products or services
Live Chat
With online purchasing enquiries, many customers are disconnected from someone who can answer their enquiries in real-time with precision. Stop watching potential customers click away from your ecommerce sites.
With a real person interacting with your potential new business, rather than a ‘chatbot’, we can provide convenient answers to assist your customers whilst they are engaged with your product, whilst also adding significant benefits to the staff and bottom line of your business.
